Our Terms and Conditions.
TraaVerse Terms and Conditions
This web site is owned and operated by
D&S Fraser PTY LTD as trustee for D&S Fraser Family Trust trading as TraaVerse.
ABN 27 423 687 893.
Phone: +61 (0) 417 654 426
All stand up paddle boards (SUP), kayak hire and equipment is owned and provided by D&S Fraser PTY LTD T/As TraaVerse.
Stand Up Paddle Board (SUP)
All hirers or students are to be fully aware that all stand up paddle boarding lessons and hire are weather dependent.
The decision to cancel a lesson due to safety or bad weather concerns rests solely with the TraaVerse or the instructor.
In the event of TraaVerse cancelling the lesson/hire an alternative lesson will be rescheduled at no cost to the student/hirer.
Hire to adults over the age of 18 only and children under 18 years of age must be accompanied and supervised by an adult at all times. A 'hirer' is hiring on behalf of a group the 'hirer' is responsible for the deposit, equipment and return of the equipment.
All participants whom hire and use the 'SUP' and kayaks hire at their own risk.
Rap Rax are available for hire. Rap Rax are roof mounted car racks used to move the kayaks and 'SUP'. These must be used at per instructions on the packaging.
Flotation Device are available for hire and if hired must be worn whilst using the SUP and Kayaks.
If the 'hirer' chooses not to hire a flotation device then the use of the kayak or 'SUP' is at your own risk.
TraaVerse takes no responsibility of any misuse/accident or accidental drowning whilst hiring SUP or Kayaks.
All Lessons and Hires are subject to minimum and maximum enrollments in order to proceed and early bookings are strongly advised to avoid disappointment.
Leg ropes must be used on SUP vessels.
Stand Up Paddle (SUP) boarding and Kayaking can be dangerous if you are not a competent paddler and do not understand water, hazards, water conditions and weather conditions.
Unpredictable weather patterns, strong currents and changing wind conditions can result in you being blown far from shore and/or into hazards in the water and under the water.
To ensure you stay safe and have a fun paddling experience, we offer both supervised or unsupervised rentals.
Collection of Equipment.
The collection of equipment is on private property, 63 Rowe Street Collie.
TraaVerse has the right to refuse entry to the property.
When entering the area please drive to conditions and adhere the speed limit as this is a residential area.
At no time shall anyone enter the property without prior arrangement.
Please do not ask to use any facilities as you may be offended when refused.
Children must be supervised at all times.
When visiting the property you will be directed where to go.
SUP/Kayak Use Locations.
Rentals can be used at the following location, unless another location is agreed upon. This includes Black Diamond, the Collie River, Potters Gorge, Honey Moon Pool, Stockton Lake and Glenn Mervyn (be aware that Stockton Lake, Glenn Mervyn and Potter Gorge there is designated water-skiing areas, do not use the equipment in these areas)
- Ewington Bridge (Lynn St) to Collie Town to Roberts Rocks.
- Gauging station through to Potters Gorge.
- Below the Dam wall is Kayak ONLY– Long Pool to Honeymoon Pool.
Vessels are not to be taken down the Rapids at Wellington Dam National Park
Hire of all equipment SUP/Kayak is at your own risk.
No on-hire or loan to another party.
TraaVerse will advise on suitable locations as per above. The vessel may only be used at sites specified by TraaVerse and not be taken out of the Shire of Collie boundary unless prior arrangement made. Glen Mervyn is in the Shire of Balingup Donnybrook and is included.
Drop-off and pick-up times are agreed with the 'hirer' and TraaVerse, out of these agreed times there is no refund for picking up late, if not returned by the agreed time another days hire will be charged.
It can be agreed upon 'hirer' and TraaVerse to meet at the designated entry points.
For your safety, all paddlers must only paddle at the designated locations and in suitable weather and water conditions.
Unsupervised SUP Rental Guidelines.
Do not paddle alone. Paddle in safe and designated locations only.
Advise others when you go paddling and your expected return.
SUP Leash must be worn at all times.
Wear a watch so you can watch your time. It is recommended to carry a mobile phone in a ‘dry bag’ or ‘waterproof bag’ – in case of an emergency.
No alcohol is to be consumed on any kayak or 'SUP'
Be no more than 100 meters from shore at any point.
Paddling at night time is not permitted.
Full payment must be received before the commencement of each hire or lesson. Should payment not be received, TraaVerse reserves the right to treat the bookings as cancelled.
A credit card hold/deposit of $200 and a copy of the hirer’s drivers’ licence is required at the time of booking. Once the vessel is returned the refund is processed.
All Vouchers for Lessons/hires to be completed during our season (October 1st - May 1st). If not completed please contact us for an extension to the following season. One year expiry. We can not do refunds on uncompleted lessons/hires, we can offer a transfer to another participant.
Customers are to notify TraaVerse via phone or email greater than 7 days prior to their lesson/hire if they wish to cancel or re-book their lesson/hire without incurring a cancellation fee.
Greater than 4 days prior to the lesson date: 20% per participant fee to change the lesson date and time.
Within 3 days of the lesson/hire date, no-shows and late arrivals:
Participants forfeit their lesson/Hire and are not entitled to a refund.
In the event of a lesson being cancelled by TraaVerse due to bad weather or other factors the customer may rebook at a later date or have their payment extended for a year from the booking date (refunds are not possible).
Bad weather is considered as strong wind conditions, thunderstorms, or squalls.
Lessons/Hires are not cancelled due to rainy conditions unless it is deemed unsafe to commence.
In the event of a course being abandoned you will be offered an alternative activity or the remaining time on a future course.
In the event of a booked lesson/hire/course being missed the voucher or payment for that course becomes null or void. No refunds or cancellation procedures may apply.
Gift and Lesson Vouchers.
Gift and lesson vouchers are valid 12 months from the date of purchase.
Vouchers are transferable between all lessons and can be given to a third party. Refunds are not possible under any circumstances.
It is the responsibility of the recipient to book and complete the lesson/hire/course within the twelve month voucher period.
Lost lesson and gift vouchers may be redeemed if proof of purchase can be shown.
Any SUP, kayak, Rap Rax, flotation device damage is payable by the hirer or the guardian of any persons under the age of 18 years.
If the equipment is returned to us damaged and this damage on boards will also incur a time frame cost of board being not hireable.the cost will be taken from the hirer’s credit card (the cost of repair will be determined by the board repairer chosen by TraaVerse).
In the case of a hirer causing damage to public property or personal items of others, the hirer/s are therefore liable to pay damages to the other party.
This includes local Council equipment and amenities.
The hirer is responsible for returning the board back to the designated place on time. If a pick up has been arranged, they must be at the arranged location on time. In the event that a board is returned late an extra charge will be incurred. If you are late for your booked board hire we cannot extend your time so ensure you are on time.
Transfers, Shuttles and Tours.
Set tours/transfers including concerts/festivals require a full payment or credit card details to secure your booking.
Cancellations of set tours/shuttles/transfers:
A full refund will be given with minimum of 7 days notice.
50% cancellation fee will be applied to cancellations made with a minimum of 72 hours notice.
Less than 72 hours notice will not be refunded.
Private Charters/Transfers require an initial $100 non-refundable deposit to secure preferred date. Full payment and final numbers required 14 days prior to event.
TraaVerse reserves the right to cancel tours/transfers due to insufficient numbers; a full refund applies.
Under the liquor licensing act 119(4)(a), no alcohol is to be consumed on the vehicle.
TraaVerse has the right to refuse entry onto our tour if patrons are intoxicated and/or dressed or behaving inappropriately. Venues also have the right to do so.
Persons causing a nuisance may be removed from the vehicle, should this occur TraaVerse will not be liable for any expenses incurred.
Pick-up locations are required to be confirmed 24hrs prior to tour departure.
TraaVerse accepts no responsibility for passengers failing to be at designated pick up locations at designated times. No refund will be given for those who miss their tour.
Individuals are financially responsible for any damage inflicted on our vehicles or at venues visited, including costs for cleaning if vomiting occurs.
A bond is required for private charters/transfers to cover any damage, abuse or overtime (from quoted/agreed time of last drop off) incurred. Subject to no damage, abuse or overtime above monies will be returned the following day after inspection of vehicle.
Every effort is made to provide the best touring experience, but no liability is accepted for any illness, injury, delay, inconvenience, loss or damage whilst on tour.
By boarding the vehicle, you accept the terms and conditions and accept this is a binding contract for yourself and the other people you have booked and paid for. You are also responsible for relaying this information to people you have booked and paid for.
Quick responses are required once committed to a booking is essential due to time frame to organise as venues can be booked out in advance.
Please contact us in regards to having infants on the tour.
updated 27th November 2019
This website (Site) is operated by TraaVerse 27 423 687 893 (we, our or us). It is available at: traaverse.com.au and may be available through other addresses or channels.
Please read these Terms carefully and immediately cease using our Site if you do not agree to them.
We may, at any time and at our discretion, vary these Terms by publishing the varied terms on our Site. We recommend you check our Site regularly to ensure you are aware of our current terms. Materials and information on this Site (Content) are subject to change without notice. We do not undertake to keep our Site up-to-date and we are not liable if any Content is inaccurate or out-of-date.
Licence to use our Site.
We grant you a non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Site in accordance with these Terms. All other uses are prohibited without our prior written consent.
You must not do or attempt to do anything: that is unlawful; prohibited by any laws applicable to our Site; which we would consider inappropriate; or which might bring us or our Site into disrepute, including (without limitation):
- anything that would constitute a breach of an individual’s privacy (including uploading private or personal information without an individual's consent) or any other legal rights;
- using our Site to defame, harass, threaten, menace or offend any person;
- interfering with any user using our Site;
- tampering with or modifying our Site, knowingly transmitting viruses or other disabling features, or damaging or interfering with our Site, including (without limitation) using trojan horses, viruses or piracy or programming routines that may damage or interfere with our Site;
- using our Site to send unsolicited email messages; or
- facilitating or assisting a third party to do any of the above acts.
Exclusion of competitors.
You are prohibited from using our Site, including the Content, in any way that competes with our business.
No commercial use.
Our Site is for your personal, non-commercial use only. You must not use our Site, or any of the Content, for commercial purposes, including any advertising or advertising revenue generation activity on your own website or any other platform, without obtaining a licence to do so from us.
The Content is not comprehensive and is for general information purposes only. It does not take into account your specific needs, objectives or circumstances, and it is not advice. While we use reasonable attempts to ensure the accuracy and completeness of the Content, we make no representation or warranty in relation to it, to the maximum extent permitted by law.
Intellectual Property rights.
Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content.
You must not:
- copy or use, in whole or in part, any Content;
- reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
- breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content.
You may be permitted to post, upload, publish, submit or transmit relevant information and content (User Content) on our Site. By making available any User Content on or through our Site, you grant to us a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free licence to use the User Content, with the right to use, view, copy, adapt, modify, distribute, license, sell, transfer, communicate, publicly display, publicly perform, transmit, stream, broadcast, access, or otherwise exploit such User Content on, through or by means of our Site.
You agree that you are solely responsible for all User Content that you make available on or through our Site.
You represent and warrant that:
- you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and
- neither the User Content nor the posting, uploading, publication, submission or transmission of the User Content or our use of the User Content on, through or by means of our Site will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any User Content.
Third party sites.
Our Site may contain links to websites operated by third parties. Unless expressly stated otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. You should make your own investigations with respect to the suitability of those websites.
We may, at any time and without notice to you, discontinue our Site, in whole or in part. We may also exclude any person from using our Site, at any time and at our sole discretion. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.
Warranties and disclaimers.
To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, including (without limitation) that:
they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;
access will be uninterrupted, error-free or free from viruses; or
our Site will be secure.
You read, use and act on our Site and the Content at your own risk.
Limitation of liability.
To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.
To the maximum extent permitted by law, you must indemnify us, and hold us harmless, against any Liability suffered or incurred by us arising from or in connection with your use of our Site or any breach of these Terms or any applicable laws by you. This indemnity is a continuing obligation, independent from the other obligations under these Terms, and continues after these Terms end. It is not necessary for us to suffer or incur any Liability before enforcing a right of indemnity under these Terms.
These Terms are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.
In the event of any dispute arising from, or in connection with, these Terms (Dispute), the party claiming there is a Dispute must give written notice to the other party setting out the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. All aspects of every such conference, except the fact of the occurrence of the conference, will be privileged. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.
If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision must be read down as narrowly as necessary to allow it to be valid or enforceable. If it is not possible to read down a provision (in whole or in part), that provision (or that part of that provision) is severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.
Your use of our Site and these Terms are governed by the laws of Western Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Western Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.
Our Site may be accessed throughout Australia and overseas. We make no representation that our Site complies with the laws (including intellectual property laws) of any country outside Australia. If you access our Site from outside Australia, you do so at your own risk and are responsible for complying with the laws of the jurisdiction where you access our Site.
For any questions and notices, please contact us at:
TraaVerse ABN 27 423 687 893 ACN 633 427 219
Last update: 17 November 2019